The Reef Playacar Beach Resort & Spa Playa del Carmen Nature photo

The Reef Playacar Beach Resort & Spa Playa del Carmen Exterior photo

The Reef Playacar Beach Resort & Spa Playa del Carmen Beach photo

Key details

Overview & Features

Av Xaman Ha Retorno Sayil S/N, Playa del Carmen, 77710

Steps from Playacar Beach

Very good

7.9

/10

4.2

3.3

Loved by The Reef Playacar Beach Resort & Spa guests

Amazing hotel

Crystal clear beaches

Super clean hotel

Spacious rooms

Delicious meals

Jungle atmosphere

"The hotel area with its houses and walkways through the jungle environment is stunning."

Lana from Sweden

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"It feels like you're in the jungle and the beach at the same time!"

Journey08391531188 from Canada

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"The gorgeous beach front location in the beautiful Playacar gated resort community is wonderful."

Margaret from United States

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Rooms & Amenities

The Reef Playacar Beach Resort & Spa offers 196 guest rooms with air conditioning, mini-bars, and private balconies or terraces. Garden-view rooms include flat-screen TVs, coffee makers, and free toiletries. Premium rooms add bathrobes, stocked minibars with beer and soft drinks, and a bottle of wine on arrival. Free Wi-Fi is available in premium rooms only. All rooms have private bathrooms with hairdryers and ironing facilities.

Dining Options

The resort includes Chulavista, a buffet restaurant serving breakfast (7-11 AM) and lunch (12:30-3 PM) with international dishes and Caribbean Sea views. Deli Snack Bar offers pizzas, burgers, tacos, and light meals. La Cascada lobby bar serves cocktails from noon to 11 PM. The standard all-inclusive package covers buffet meals, snacks, and domestic drinks, while the premium package adds international alcohol, access to a beach lounge bar, and à la carte dining at Botticelli Italian and Japanese restaurants.

Activities & Wellness

Guests can join pool and beach volleyball, nightly shows, and a supervised kids' program. Non-motorized watersports like kayaking, snorkeling, and scuba diving are included in the premium package. The Reef Spa offers the Tonatetli Temazcal, a steam bath ritual using natural elements. Premium guests get a 25% spa discount. The resort also provides yoga classes, cycling, and gym access.

Location & Nearby

The Reef Playacar is 5 km from Playa del Carmen Airport, framed by white sand beaches and tropical gardens. It's 2 km from Quinta Avenida and 1 km from Playacar Golf Club. Nearby attractions include Xel-Ha Park (0.5 km), 3D Museum of Wonders (2 km), and Los Fundadores Park (1.5 km). The Ironman Cozumel and PGA TOUR's World Wide Technology Championship at Mayakoba are major local events.

Services & Packages

The standard all-inclusive package includes buffet meals, domestic drinks, and one à la carte dinner. The premium package adds international alcohol, beach lounge access, and dinner at the Japanese restaurant in The Reef Cocobeach. Room service, QR code menus, and a safe rental are available. The resort offers a day pass to The Reef Cocobeach with all-inclusive service for premium guests.

“This resort stands out for its balanced approach, located in the gated community of Playacar, it provides a secure and pleasant environment. It balances family-friendly amenities, such as dedicated kids' programs, with wellness options like the Temazcal treatments, an interesting blend of ancient rituals and modern relaxation. For those seeking a well-rounded vacation, it presents a thoughtful choice.”

Edward HayesEditor-in-Chief at Beachresort

Location: Great

8.9/10Review score

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Guest Emotional Experience

Explorers, Not TouristsDiscovering Mexico

“It was our home base as we traveled through Quintana Roo and Yucatán.”

sarai2024

Shine on SocialsJungle balance

“I appreciate that they kept a natural balance of trees and foliage within the landscape and architecture of the hotel.”

sarai2024

Away at HomeFeel welcomed

“The staff is very friendly and accommodating, they are constantly cleaning and making sure the guests needs are met.”

mendezkarenj8 from United States

Pick the Room Type That Suits You

Choose from spacious beach suites, family rooms, or cosy couples’ retreats with perks like breakfast and free cancellation

Premium Room 1 King Bed
2 persons
295 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Superior Room 1 King Bed
2 persons
295 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Superior Room 2 Double Beds
2 persons
295 sq. feet
2 Double beds
Air conditioning
Balcony
room details

Show all rooms

Check Prices & Room Availability

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Check-in/ Check-out

Facilities

Enjoy comfortable stays and unforgettable experiences at our beach resorts

Facilities: Great

8.1/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
ATM/Cash machine
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Wind surfing
Diving
Snorkelling
Cycling
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Aerobics
Fishing

Guest Parking

Private parking is possible on site for free.

Services

Paid airport shuttle
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Welcome drink

Dining

All inclusive
Restaurant
Poolside snack bar
Snack bar
Special diet menus

Business

Business centre
Meeting/ Banquet facilities

Children

Cots
Babysitting/Child services
Children's buffet
Children's pool

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view

Room features

Air conditioning
Mini-bar
Terrace
Garden furniture

Bathroom

Bathtub
Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Dining Onsite

The dining options at The Reef Playacar Beach Resort & Spa offer a delightful blend of international cuisines, perfect for families and couples seeking memorable meals. From vibrant buffet breakfasts to intimate Italian dinners, each venue presents an inviting atmosphere and unique culinary delights.

The Reef Playacar Beach Resort & Spa Playa del Carmen Restaurant photo

Chulavista

International buffet

Ambiance

Family-friendly, lively dining space ideal for gatherings.

Key Offerings

Featuring a generous buffet for breakfast and lunch, Chulavista invites guests to indulge in an array of flavors to fuel their day. Highlights include gluten-free options for those with dietary needs.

Reservation

Breakfast: 06:30 - 11:00, Lunch: 12:30 - 15:00, Dinner: 18:30 - 22:30 daily

Botticelli

Italian fine dining

Ambiance

Elegant and intimate, perfect for romantic dinners.

Key Offerings

Botticelli serves up a taste of Italy with classic pasta dishes and savory entrees. The romantic setting enhances the evening, making it a perfect choice for couples.

Reservation

recommended

Dinner: 18:30 - 22:30 daily

Terraza Grill

International

Ambiance

Relaxed outdoor setting for laid-back dinners.

Key Offerings

Enjoy grilled delicacies and a diverse menu that showcases international flavors. The Terraza Grill is perfect for a casual yet satisfying dining experience.

Reservation

recommended

Dinner: 18:30 - 22:30 daily

Deli Snack Bar

American

Ambiance

Family-friendly, casual spot for quick bites.

Key Offerings

A delightful menu of American favorites awaits, served throughout the day. Guests can enjoy brunch, lunch, or an evening snack while soaking up the sun.

Reservation

Brunch/Lunch/Dinner: 11:00 - 19:00, Late-night snacks: 22:30 - 02:00 daily

Ice Cream Parlor

Dessert

Ambiance

Charming and sweet, perfect for families.

Key Offerings

Indulge in a tempting assortment of ice creams during high tea, a fun treat for guests of all ages. This cozy parlor brings a smile with its delightful offerings.

Reservation

High tea: 16:00 - 18:00 daily

Location

Av Xaman Ha Retorno Sayil S/N, Playa del Carmen, 77710

Explore Playa del Carmen

Local Highlights

Xcaret

20-minute drive

An eco-archaeological park with diverse wildlife, cultural performances, and natural attractions. Ideal for families and cultural enthusiasts.

Zona Arqueologica Playa del Carmen

15-minute walk

Ancient Mayan ruins offering a glimpse into history, surrounded by nature trails. A notable site for archaeology lovers.

Playa Xaman-Ha

15-minute walk

A beautiful beach with calm waters and soft sand, perfect for sunbathing and relaxation. Ideal for both families and couples.

Playacar Center Shopping Mall

8-minute walk

A convenient shopping destination with local boutiques and eateries, great for casual shopping and finding unique souvenirs.

Golf at Hard Rock Campo de Golf

4-minute walk

A stunning 18-hole golf course offering a challenging yet enjoyable experience. Book tee times in advance during peak seasons.

Snorkeling at Xel-Ha Park

10-minute drive

A pristine aquatic environment filled with diverse marine life. A great choice for thrill-seekers and water sports lovers.

Yoga Classes

5-minute drive

Relaxing yoga sessions available nearby in serene settings. Excellent for solo travelers and couples seeking mindfulness.

Biking Trails in Playacar

10-minute walk

Scenic biking trails that wind through lush landscapes. Perfect for outdoor enthusiasts and families looking for adventure.

Dona Aurelia Sabores Mexicanos

25-minute walk

Authentic Mexican cuisine in a vibrant atmosphere. Signature dishes include enchiladas and mole; vegetarian options available.

Mamma Mia

25-minute walk

Italian restaurant known for its warm ambiance and delicious pastas. Great for families and couples; reservations are recommended.

LABRIOCHE de Playa

5-minute drive

Charming café offering French pastries, breakfast, and brunch. Popular for croissants and specialty coffee; cozy atmosphere.

Les Crepes de Paris

10-minute drive

French-style crêperie with a casual vibe. Enjoy sweet and savory crepes; gluten-free options available; ideal for a light meal.

3D Museum of Wonders

5-minute drive

An interactive museum featuring 3D art installations. Perfect for families, with fun photo opportunities and artistic creativity.

Hard Rock Café

5-minute drive

Vibrant café combining dining and live music events. Known for rock memorabilia and lively atmosphere, suitable for all ages.

Los Fundadores Park

20-minute walk

A scenic park featuring beachfront view and cultural performances. Family-friendly with playgrounds and entertainment during festivals.

La Sirena's Fine Mexican Handcrafts

5-minute drive

A local craft store showcasing handmade Mexican crafts. Unique items make great souvenirs; a nice stop for art enthusiasts.

Getting around beach destinations

City Centre
Playa del Carmen 23 min · 1.2 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 22 min · 1.1 mi
Cozumel (CZM) 53 min · 21.8 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

from 06:00-12:00

Guest Parking

Private parking is possible on site for free.

Internet

Wireless internet is available in the entire hotel for free.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are not allowed.

Number of rooms:

396

Former name

Reef Playacar

Guest Ratings & Coastal Resort Reviews

See What Past Guests Had to Say About Their Stay

Review summary

Based on recent reviews

The Reef Playacar impresses guests with its jungle-like atmosphere and beautifully maintained grounds, offering a unique eco-style resort experience. Many enjoyed the spacious rooms, some featuring balconies with views into the tropical trees, and appreciate having a choice of dining options, including Mexican and Italian restaurants. While some found the drinks to be a bit watery, the overall experience provides good value for a relaxing stay near Playacar beach.

Review score

Based on 2 verified reviews

8.0 /10

Great

100 %

Recommend

Breakfast

8.9/10

Location

8.9/10

Value for money

7.7/10

Free Wi-Fi

7.8/10

Pros

Beach access

Comfortable rooms

Good food

Green areas

Champagne welcome

Cons

Unhappy staff

Poor customer service

based on 7316 reviews

4/5

Owen from United Kingdom

Family with children

superior room 2 double beds

4 nights in November 2025

Reviewed: January 12, 2026

9.0/10

fantastic Experience at this gem

amazing food attentive waiter secure area

the terraza grill offered amazing food and service. i went there multiple nights because of waiter santiago's understanding of customer needs. the three course menu had variety and tasted great. I also loved the secured area with beautiful homes, it allowed pleasant evening walks.

the pools seemed small and the water got unusually hot sometimes.

Location

9/10

the resort is situated in a gated community. It provides a sense of security for evening walks. the location allows easy access to nearby attractions.

Service

10/10

Santiago, the waiter at Terraza Grill, delivered excellent service. He showed a very good understanding of customer needs. Staff generally were helpful and friendly to guests.

Rooms

8/10

the superior room had two double beds. the room are kept clean. the accommodations provided adequate space for a comfortable stay for a family of four people.

Facilities

9/10

the resort includes the Terraza grill restaurant. This restaurant offers a three course menu with a good variety of options. the grounds were well maintained throughout my stay.

0 Helpful

Reese from United States

Family with children

Superior Room 2 Double Beds

6 nights in November 2025

Reviewed: December 08, 2025

7/10

jungle atmosphere wooden fitness equipment pool activities hard beds missing coffee shop paid coffee

I really liked the jungle atmosphere. The hotel had wooden fitness equipment near my room. The pool activities were fun. I found the food in the restaurants to be quite good.

The beds felt very hard, not good for my joints. I asked for extra mattress padding, but they brought a comforter to put under the sheet. It did not help much. There was no coffee shop. I had to pay for coffee in the lobby. There was also no iced coffee available.

0 Helpful

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